Elements and Performance Criteria
- Identify opportunities for process change.
- Processes are monitored to ensure they are cost-effective, customer focused, error free and achieve the planned result.
- Problems are identified and communicated to relevant personnel to improve service and prevent recurrence according to organisational guidelines.
- Using organisational guidelines, error analysis of the process is conducted to identify where practices could be improved.
- Skills and knowledge are updated to accommodate process improvements.
- Participate in assessing the viability of new ideas and implementing new or improved processes.
- Ideas are discussed and evaluated with team to determine viability and compliance with relevant legislation.
- Ideas are assessed against existing practice, precedent and any legislative or organisational restrictions.
- Contribution of the ideas to spatial service quality improvement or cost efficiency is identified.
- Support process change in the organisation.
- Ideas are presented to relevant personnel according to organisational guidelines.
- Approved processes are implemented according to organisational guidelines.
- OHS issues are considered at all times.
- Support of the process change is reinforced through effective communication and change in operational practices.